2025 was a turning point for customer experience, with AI automation, generative CX assistants, and advanced omnichannel orchestration redefining how enterprises engage customers and support agents.

AI-powered CCaaS platforms have shifted from legacy voice systems to intelligent engagement hubs that unify data, intent, and service delivery across digital and human channels.

Register Now- https://webinar.zoho.in/meeting/register?sessionId=1351266440

In this session, QKS Group analysts will share insights from global CX vendors and enterprises, reviewing 2025’s biggest shifts and presenting data-backed predictions for 2026. Discover how AI, analytics, and experience orchestration will shape the next You’ll learn:

• 2025 Highlights: How AI, automation, and digital channels reshaped CX expectations.
• Market Shifts: The move toward platform ecosystems vs. point solutions.
• 2026 Predictions: Generative AI, journey intelligence, and evolving CCaaS architecture.

Who Should Attend

Ideal for CX leaders, contact center heads, digital transformation executives, technology strategists, vendor ecosystem leaders, and consultants shaping 2026 customer engagement strategies.

Click Here For More- https://qksgroup.com/events-webinars/ccaas-outlook-2026-reviewing-2025-and-predictions-for-the-year-ahead

Why Attend

Get exclusive access to QKS Group’s CCaaS Outlook 2026 and leave with practical insights, strategic clarity, and frameworks to guide your customer experience roadmap.

generation of intelligent customer engagement.

What to Expect (Mini Version)

A clear, research-led view of where the CCaaS market is heading and how organizations can future-proof their CX strategies.