In the wake of the pandemic, Medicaid has faced one of its toughest stress tests yet. Millions of Americans depended on the program for coverage, but as the federal continuous coverage requirement ended in 2023, the nation saw an unprecedented wave of “Medicaid churn.” Families that had relied on coverage suddenly found themselves at risk of losing it—not always because they...

  In today’s digital-first economy, B2C Digital Commerce Platforms have become the backbone of online retail success. These platforms are revolutionizing how businesses interact with consumers by blending personalization, analytics, and artificial intelligence (AI) to deliver seamless, engaging, and customer-centric shopping experiences. As customer expectations continue to evolve,...

Imagine a customer entering a supermarket in hope of buying their favourite snacks but the customer was unable to find the required item anywhere on the supermarket. In this case, the customer looks for an alternate snack or in worst case, they leave the supermarket without making a purchase. That lost sale doesn’t happen on that specific day; it happened days or weeks due to...

In the hyper-competitive retail landscape, customer experience is no longer a mere department; it’s the bedrock of brand loyalty and sustained growth. While brands invest heavily in product innovation and marketing, the often-overlooked realm of customer support frequently becomes a bottleneck, hindering efficiency and impacting the bottom line. This is where the strategic decision to...

2025 was a turning point for customer experience, with AI automation, generative CX assistants, and advanced omnichannel orchestration redefining how enterprises engage customers and support agents. AI-powered CCaaS platforms have shifted from legacy voice systems to intelligent engagement hubs that unify data, intent, and service delivery across digital and human channels. Register Now-...

Digital Trends Transforming Healthcare Marketing Services This Year In the fast-paced world of healthcare, marketing has undergone a radical transformation. Traditional outreach strategies are no longer sufficient to engage patients, build trust, or maintain competitive advantage. Today, digital trends are reshaping how healthcare organizations communicate, promote services, and foster...

The Mobile Engagement Automation Platforms Tools Market is rapidly emerging as a cornerstone of modern digital strategy, redefining how organizations connect with mobile-first consumers. QKS Group reveals that the Mobile Engagement Automation market is expected to grow at a compound annual growth rate (CAGR) of 6.4% through 2030, highlighting the rising dependence of businesses on intelligent,...

Industry Overview The global forklift market was valued at USD 85,309.8 million in 2024 and is projected to climb to USD 91,025.6 million by 2025, reflecting a 6.7% annual growth rate. This expansion is largely fueled by the rapid rise of e-commerce, increasing automation in warehousing, and the ongoing transition from internal combustion engine (ICE) forklifts to electric and hybrid models....

  As a savvy business owner, you're likely well aware that gaining quality followers on social media is a crucial step in establishing a strong online presence. However, getting followers can be a daunting task, especially in a crowded and constantly evolving landscape. In this article, we'll explore the importance of get followers and how Buythefollows, a leading provider of social media...

In today’s fast-evolving digital marketplace, customers expect more than just a transactional shopping experience—they want personalization, convenience, and engagement across every touchpoint. This transformation is being driven by the rise of the B2C Digital Commerce Platform (DCP), a powerful technology that goes beyond basic online transactions to create intelligent,...