2025 was a turning point for customer experience, with AI automation, generative CX assistants, and advanced omnichannel orchestration redefining how enterprises engage customers and support agents. AI-powered CCaaS platforms have shifted from legacy voice systems to intelligent engagement hubs that unify data, intent, and service delivery across digital and human channels. Register Now-...

"Global Demand Outlook for Executive Summary Digital Thread Market Size and Share CAGR Value The global digital thread market size was valued at USD 11.42 billion in 2024 and is expected to reach USD 50.09 billion by 2032, at a CAGR of 20.30% during the forecast period. Digital Thread Market survey report brings into light key market dynamics of...

The year 2025 emerged as a major turning point for the customer experience landscape and the broader transformation of contact centers worldwide. As enterprises rapidly shifted toward AI-driven models, the industry witnessed an unprecedented surge in automation, generative CX assistants, multimodal interaction capabilities, and omnichannel experience orchestration. These advancements not only...

Real-Time Interaction Management (RTIM) is a technology-driven approach that enables organizations to interact with customers in real time based on contextual data, behavioral insights, and predictive analytics. Unlike traditional campaign-based marketing, RTIM leverages data collected from multiple touchpoints to determine the next best action for each customer — delivering personalized...

Healthcare may be about patient care at its core, but behind the scenes, a complex web of claims, benefits, and compliance demands flawless execution. That’s where Third-Party Administrators (TPAs) step in. From managing self-funded health plans to ensuring regulatory compliance, TPAs are the operational backbone for many employers and providers. But with rising costs, regulatory...