The Rising Role of Medicaid Call Center Services in Public Health Equity In the wake of the pandemic, Medicaid has faced one of its toughest stress tests yet. Millions of Americans depended on the program for coverage, but as the federal continuous coverage requirement ended in 2023, the nation saw an unprecedented wave of “Medicaid churn.” Families that had relied on coverage suddenly found themselves at risk of losing it—not always because they...
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