Vacancy For: ERP / CRM Application Support Officer at Nigerian Exchange Group (NGX Group)

Nigerian Exchange Group (NGX Group) is a Leading financial market infrastructure provider in Africa, connecting Nigeria, Africa and the world.

We are recruiting to fill the position below:

Job Title: ERP / CRM Application Support Officer

Loaction: Lagos, Nigeria

About the Job

The ERP Support Officer is responsible for managing and overseeing the Microsoft Dynamics 365 ERP application.
The individual will work closely with members of the Technology Services team to ensure that human resources data is captured accurately and integrity is maintained.
The ERP Support Officer will be responsible for recommending and creating high impact systems and processes that help the organization fulfil its strategy.
This position reports to the Team Lead, Application Support.
Responsibilities

Perform server administration tasks, including user/group administration, security permissions, group policies, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
Ensure that the ERP software meets business requirements and goals, fulfils user requirements, and identifies and resolves systems issues.
Lead ERP process automation projects, create and present business cases where appropriate, develop and execute project plans, and deliver results within the targeted timeframe and within budget.
Partner with functional and business stakeholders to understand, evaluate and improve/streamline system processes and services to employees.
Make recommendations and develop requirements based on system and functional knowledge.
Provide support to organisation-wide users of the ERP including, but not limited to, researching and resolving ERP problems, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.
Write, maintain data integrity in systems and support a variety of reports or queries utilizing appropriate reporting tools; develop and administer standard reports, i.e. relevant statistical reports and dashboard.
Manage and design the mapping of all ERP tables to ensure accurate data capture that promotes prudent compliance and enables comprehensive reporting.
Develop user-friendly procedures, guidelines and documentation applicable to the ERP.
Work with end-users to analyse, design, construct and implement small applications in support of regular business operations; document applications and provide cross-functional training as needed.
Collaborate with Technology Services to coordinate, review, test and implement ERP system upgrades or patches or fix.
Collaborate with other ERP users (Finance, Procurement etc.) to ensure the integrity of the ERP.
Advice management on organizational policy matters related to the ERP.
Be responsible for central management and coordination of our company application catalog.
Manage vendor relationships and coordinate with vendor’s application admins and relevant stakeholders for licensing and renewals, including managing to budget.
Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
Working directly to support the technology needs for staff and learn legacy permitting system operations and administration and prepare for a transition to a new ERP platform.
Lead the implementation of the enterprise applications and assisting with current and future state analysis, configuration and ongoing maintenance of the new enterprise technology platform.
Monitor and track performance: drive, display and deliver value through proactive and remediation planning, measuring support performance metrics by tracking resolution progress and escalations.
Administer and implement Service Level Agreements (SLAs) with key/relevant stakeholders, monitor performance levels and take corrective action as may be required.
Job Specification
To successfully deliver the above goals, the right candidate must have:

HND / Bachelor’s Degree in any discipline.
Minimum of 3 years of advanced experience managing an ERP system.
Professional certification(s) such as ITIL, PMP, Business Analysis, CompTIA and/or Microsoft 365 Certified is an added advantage.
Demonstrate project management and business analysis skills, ability to develop and maintain detailed project plans, identify dependencies and critical path items and work within a budget.
Significant knowledge of ERP applications (such as Microsoft Dynamics, Oracle, SAP, etc).
HR/Payroll and or Finance related experience will be an added advantage.
Desired Competencies And Skill Requirements:

A basic appreciation of general database design, structure, functions and processes, and experience with databases tools.
A commitment to collaboration and a joint-accountability approach.
Strong working knowledge of HR systems in addition to MS-Word, Excel, PowerPoint, Visio and Project.
Effective organizational and interpersonal skills including written and verbal communication skills.
Ability to work independently on multiple assignments and projects concurrently.
Ability to maintain a high level of confidentiality in handling sensitive information.
Open-minded with the ability to follow instructions and deliver quality results.
Ability to deal with ambiguity with strong judgment and problem-solving skills.
Highly organized with strong attention to detail and accuracy.
Must have the ability to listen and understand employee concerns and formulate a decision to resolve the issues.
Application Closing Date
Not Specified.

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