In the fast-moving world of transportation and logistics, every second matters. Whether you're running a taxi fleet, a limousine service, or a non-emergency transport company, the first voice your customer hears — and the speed at which your drivers are dispatched — can make or break your business. That’s where GDM BPO’s Call Takers and Dispatchers Services step in.

We provide reliable, round-the-clock call center and dispatching solutions tailored specifically for transportation businesses. With a team of trained professionals and industry-specific tools, we help companies stay organized, responsive, and ahead of the competition.

What Are Call Takers and Dispatchers Services?

In any transport business, call takers are the frontline communicators who answer customer calls, take booking details, and ensure every ride is logged accurately. Dispatchers, on the other hand, coordinate with drivers, manage scheduling, and make sure vehicles are sent out efficiently.

GDM BPO combines both into a seamless service that offers:

24/7 customer call handling

Ride bookings and scheduling

Real-time driver dispatch

GPS coordination and traffic awareness

Emergency handling and trip rescheduling

Whether your company handles 50 or 5,000 rides per day, we scale to your operations without missing a beat.

Why GDM BPO Stands Out

At gdmbpo.com, we specialize in transportation support services. Our dispatchers are not just call agents — they’re logistics professionals trained in taxi operations, limo scheduling, rideshare support, and more. With our team in place, your company gets the benefits of:

Trained and experienced call handlers

Clear communication with drivers and clients

Multilingual support options

Live data dashboards and trip tracking

Cost-effective outsourcing models

We work as a virtual extension of your operations, fully branded and integrated to represent your business professionally.

24/7 Coverage Means No Missed Calls

One of the biggest challenges in the taxi and limo industry is after-hours availability. Most companies can’t afford a full-time, in-house team to manage night shifts and weekend bookings. That’s why our 24/7 call takers and dispatchers services are so valuable.

No matter the time of day or the location of the caller, our agents are ready to respond, take reservations, update drivers, and resolve issues — keeping your business running like clockwork.

Real-Time Dispatching with Smart Software

We pair our dispatchers with advanced technology, enabling instant trip assignment, route optimization, and live traffic monitoring. This helps reduce wait times, improve customer satisfaction, and minimize fuel and vehicle wear.

Our systems are compatible with most leading taxi dispatch platforms and can be customized to fit your existing operations. Whether you use a mobile app or a traditional dispatch model, we have you covered.

Benefits of Outsourcing Call and Dispatch Services

By outsourcing to GDM BPO, you get:

Lower operational costs

High service availability

Access to experienced staff

Scalable services as you grow

Focus on core business without distractions

Our team adapts quickly to your workflow, ensuring a smooth handoff of daily responsibilities without sacrificing quality.

Designed for Taxi, Limo, and Transport Companies

From high-end limo businesses to local taxi fleets, our call takers and dispatchers are trained to handle a variety of client needs. Whether the client is booking an airport transfer, requesting a last-minute ride, or calling to update pickup details, we ensure they receive prompt and professional assistance.

Choose GDM BPO and Stay Ahead of the Curve

The transportation world doesn’t stop — and neither do we. With GDM BPO’s Call Takers and Dispatchers Services, you get a dedicated team working behind the scenes to ensure every ride is smooth, timely, and stress-free.

Contact us today at gdmbpo.com and let’s put your transportation business in motion — 24/7, with confidence.